Privacy Policy

Overview

This Privacy Policy describes how Polstus (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.polstus.com (the “Site”).

By using our Site, you consent to the collection and use of information as described in this Policy.

Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Browser type, IP address, and time zone
  • Cookies installed on your device
  • Pages viewed, time spent, and referring websites

We collect Device Information through:

  • Cookies – used to recognise your browser and store preferences. Learn more or disable at allaboutcookies.org.
  • Log Files – record actions on the Site (IP, browser, referring pages, etc.).
  • Web Beacons, Tags, and Pixels – used to analyse browsing behaviour and measure campaign performance.

Order Information

When you make or attempt to make a purchase, we collect:

  • Name, billing/shipping address, phone number, and email
  • Payment details (credit/debit card, Afterpay, etc.)

“Personal Information” in this Policy includes both Device and Order Information.

 

How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including payment and delivery
  • Communicate about your orders and support requests
  • Detect and prevent fraud
  • Improve website performance and advertising relevance
  • Send marketing updates if you’ve opted in

We may also provide wellness-related educational content, which is for general information only and not a substitute for professional medical advice.

Sharing Your Information

We share your information only with essential third parties to operate our business:

  • Shopify (our ecommerce platform) – Shopify Privacy Policy
  • Analytics & Advertising Partners (e.g., Google, Meta, Bing) – to measure and improve performance
  • Payment Providers and Logistics Partners – to process and deliver orders

We may share limited anonymised data (such as advertising pixels) with platforms to measure campaign performance or reach similar audiences.

Behavioural Advertising & Cookies

We use cookies and advertising technologies to personalise your experience.
 Visitors in Australia, the UK, or EU will see a cookie-consent banner compliant with local law.

You can opt out via:

Do Not Track

Please note that we do not alter our Site’s data collection practices when a “Do Not Track” signal is received from your browser.

 

International Data Transfers

If you are accessing the Site from outside Australia, your information may be transferred to and processed in other jurisdictions, including the United States, where privacy laws may differ from those of your location.

 

Data Retention

We retain order information for our records unless you request deletion.
 To request deletion or access, contact us at hello@polstus.com.

 

SMS and Email Marketing

By providing your email address or phone number, you consent to receive both transactional and marketing communications from Polstus.


 By entering your phone number at checkout, subscribing via our form, or responding to a keyword, you agree that we may send you text notifications for your order (including shipping updates and abandoned-cart reminders) as well as occasional text marketing offers.


 Consent to receive marketing messages is not a condition of any purchase.

Upon purchase of the Polstus Deep Sleep Reset Collagen Hot Chocolate, you’ll also receive complimentary access to our 14-Day Concierge Support, a guided email and SMS experience designed to help you optimise your sleep routine.


 If you choose not to opt in for communication via email or SMS, you acknowledge that Concierge Support and the associated 30-Night Sleep Guarantee cannot be delivered.

Message and data rates may apply. You may receive up to four promotional messages per month.

Reply STOP to unsubscribe. We use Klaviyo for secure delivery and management of all communications.

 

Your Rights

If you are a European resident you have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for marketing at any time

To exercise these rights, email hello@polstus.com

Security

We take reasonable administrative, technical, and physical measures to protect your personal data.


No online transmission is completely secure, but we adhere to industry best practices.

 

Minors

Our Site is not intended for individuals under 16 years of age.

Changes

We may update this Policy to reflect operational or regulatory changes. Updates will be effective immediately upon posting.

 

Contact Us

Email: hello@polstus.com
 As a digital-first company, however if you would like to mail please use the details below:

Polstus PTY LTD, PO BOX 5352 Greystanes NSW 2145